Telecoms Technical Support Assistant - Leeds, United Kingdom - Northern Telecom

Northern Telecom

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for a new challenge? If you have an eye for detail plus an ability to problem solve - you could be what we need

Northern Telecom are a growing Leeds based telecoms firm, looking for an office based Technical Support assistant to help us with varied customer needs - from answering calls, problem solving and organising engineer appointments if needed, through to dealing with suppliers to connect services and setting up and dispatching mobile phones and other equipment

You'll be responsible for progressing your own work to a resolution (with the support of the team and our field engineers) - as well as logging your activity on our CRM/ticketing system.

You may find yourself solving a technical query one moment and programming a phone the next.

Telephone customer service skills and experience are a must, and you'll need to be well presented, trustworthy and punctual with an engaging, calm and warm manner.

You'll be keen to learn and want to seize an opportunity to grow in your role with our business

Is this you? If it is reply with your CV and a covering letter explaining why your the person for us.

Salary:
£21,000.00-£27,000.00 per year

Benefits: