Head of Operations - Liverpool, United Kingdom - Alternative Futures Group

Alternative Futures Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Alternative Futures Group is the North West's largest Mental Health and Learning Disability charity.

With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create _a world where people control their lives.

_Here at AFG, we pride ourselves on helping the people we support to design, develop and 'own' the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment.

These principles are really important to us.

As a 'values based' employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family.

If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Job Purpose

As a senior operational leader in the organisation the purpose of this role is to lead and secure 'operational grip', operationalising the organisation's strategy, operating model and the budget and business plans of the board.

Being accountable for the operations and financial performance of the business; proactively managing budgets, commissioners, and other local stakeholder relationships; defining and delivering operational excellence in AFG services, upholding the brand and values of AFG with customers, commissioners and the local community; growing the business according to defined and agreed contribution targets and responding to local marketing conditions.

Dimensions

This post reports directly to the Director of Operations. The post holder is expected to fulfil the role within agreed organisational frameworks policies and procedures and within the parameters of established strategic and local priorities.
Accountability for the operational performance sits fully with the Head of Operations.
Review of performance in the post is undertaken through the agreement of budget, performance objectives and individual performance appraisal by the Director of Operations.
The postholder will be responsible (on average) for up to 1,500 people within the local workforce.
The size of the operating budgetary responsibility is based on income levels. This is approximately £50 Million.

Principle Accountabilities

Leadership

Professional leadership and delivery of AFG business requirements, charitable aims and purpose.
Professional leadership of the Operations Teams and overseeing all operational matters affecting frontline care services. Acting as key liaison and escalation point for any complaints or disputes involving service users, families, carers, commissioners, regulators, or partners.
Acting as a Senior Leader and Ambassador for the organisation, it's purpose and its people at all times. Being a positive and active part of the Senior Leadership Team and supporting the Executive Team on key organisational initiatives and assignments.
Leading the development and production of the Operations business plan; ensuring alignment with and delivery against the strategic objectives of the organisation and agreed performance standards. Acting as the key point of contact for the organisation for Commissioners and other local stakeholders (e.g. Councillors, MPs, other key stakeholders).
Demonstrating a high level of expertise and understanding of operational services and effectively contributing to the overall strategic development of the organisation as a member of the Senior Leadership Team.
Project Leadership of any assigned area or organisational projects. Ensuring that all multidisciplinary projects are delivered in an appropriate time, cost and quality targets.

Financial Management & Performance

Work within the defined process and limits of AFGs Scheme of Reservation and Delegation (SORD).
Budget planning with Director of Operations and associated finance colleagues.
Managing and delivering within agreed targets the operational budget/P&L and annual business plan.
Costeffective deployment, management and utilization of resources and nonpay spending to agreed cost models, budgets, commissioner contract terms and conditions.
Ensuring workforce requirements are aligned, deployed effectively and efficiently in line with commissioner contract r