Luxury Call Centre Manger/customer Service Manager - London, United Kingdom - Language Recruitment Services Ltd

Language Recruitment Services Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Luxury Call Centre Manger/Customer service manager
Generous Salary and bonus with benefits package

Location:
Central London

Type:
Permanent

Job Ref:
SM0225361

Language Recruitment Services (LRS) is currently looking for
a Customer Service Manager/ Call Centre Manager for a Luxury hotel brand based in central London.

You will be responsible for overseeing the smooth running of this award winning call centre, making sure there is effective cover for volume of enquiries, ensuring the quality of service levels as well as office culture meet high standards set out in companyvalues.

This is an excellent opportunity to work in the Luxury hotel sector and develop your client service and team management skills in a multi-cultural team with and a supportive and respectful environment.

Main Duties Call Centre Manger/Customer service manager

Coaching and mentoring direct reports and setting KPIs
Reporting on daily weekly and monthly call, sale, and complaint figures.
Occasionally assisting with interview process
Reviewing staff performance and set goals and training plans.
Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.
Communicating with team on higher level matters
Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
Delivering an outstanding customer experience across all channels in lie with brand values
Always be an ambassador for the brand and uphold the company values.
Excellent English
Additional languages very useful especially Italian and French.
Familiar with online customer service procedures and social media platforms
Good knowledge of Microsoft Office, including Word and Excel
Experience leading a team
Confident telephone manner with strong interpersonal and communication skills
High attention to detail, organisation and ability to prioritise tasks
Keen interest in luxury
Ability to liaise with external suppliers and departments of the company
Experience with in a busy call centre environment desirable
LRS is An Equal Opportunities Employer_