IT Support Engineer - Guildford, United Kingdom - Professional Placement (Southern) Ltd

Professional Placement (Southern) Ltd
Professional Placement (Southern) Ltd
Verified Company
Guildford, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

I am currently recruiting for a role for a company that has 3 offices and are seeking an IT support Engeineer to join the company to support the IT function.

**Key Responsibilities are:
- *
  • Provide endtoend technical support from first line to secondline issues and requests.
  • Assist with the building, imaging, configuration, maintenance, and repair of computers onsite in the office and remotely
  • Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, and accounts are working on the first day
  • Maintain the device management solutions for both Windows and Apple Mac, ensuring they are kept uptodate and functioning properly
  • Procure, configure and maintain a suite of laptop and phone devices for QA testing, ensuring details are accurate on the asset register
  • Ensure that all desktops and laptops are patched to the appropriate levels and report on progress monthly
  • Be the escalation point for complex issues and, where appropriate escalate incidents quickly to the relevant internal IT Team and 3rd party vendors
  • Undertake small to mediumsized IT Projects that contribute to the efficiency of the IT Team and add value to the business
  • Create and maintain accurate IT checklists and other documentation
  • Record, prioritise, assign and manage IT requests and incidents made to the IT Service Desk system
  • Manage the business' expectations and communications throughout the lifecycle of each ticket
  • Provide a high level of customer service
  • Assist in setting up IT/AV equipment
**Knowledge, Skills, and Experience:
- **- 3+ years' experience working in an IT Support Role

  • A logical approach to solving incidents
  • A desire to resolve issues as quickly as possible
  • Selfmotivated and gains satisfaction from providing excellent customer service
  • Desire to mentor and upskill a Service Desk Team
  • Strong Microsoft Operating Systems expertise
  • Microsoft Office Suite of Applications Word, Excel, Outlook and PowerPoint
  • Active Directory and O365 user administration
  • Good understanding of PC components and the latest hardware
  • A strong willingness to learn
  • The ability to work well within a team
  • The ability to work efficiently under pressure
  • The ability to prioritise tasks based on a variety of factors
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