Meter Reading Field Officer - Snodland, United Kingdom - South East Water

South East Water

Verified Company

Snodland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Can you deliver excellent customer service to our most vulnerable customers? Are you empathetic and sensitive to individual needs? Do you take responsibility for achieving your goals? If so, don't miss this opportunity

We want to be the water company people want to be supplied by and want to work for.

You'll join our field team as a Metre Reading Field Officer, working out in the community to confirm property residency, verify the accuracy of water supply data and assisting in the resolution of metre reading issues and queries to enable appropriate billing.

You're self-motivated, organised, and dedicated to helping customers find the finest solutions. You'll have great communication skills and prior experience engaging with customers in person. You are comfortable with IT systems and numerical reasoning, and you can update systems and assist with billing inquiries. Previous experience working with consumer debt in a empathetic way is ideal.

As a vital 24 / 7 service provider, you must be adaptable in order to support out-of-hours when incidents arise.

As a member of the field team, you will attend customer appointments, conduct site inspections to check metering problems, assist with outstanding payments and investigate high consumption queries.

You'll work with our customer service team and strategy to assess affordability, create relationships with local authorities and community partners and attend events.

What do you get from working at South East Water?

You'll grow a career with a meaningful purpose. Be you, belong and be valued.

Come to work to be safe, valued, and trusted.
We will encourage you to create and pursue new opportunities for personal growth.
A place to be the real you, build deeper connections and enjoy a sense of belonging.
Be invested in helping us to create a sustainable water supply for now, and in the future.

What will you mainly be responsible for delivering?

Visiting customers in their homes to establish their circumstances and discuss their account situation.
Understanding sensitive domestic matters, household budgeting and other issues affecting customers' ability to pay
Investigative site visits with a determination to resolve longrunning queries to facilitate repayment plans.
Monitor meter reading services of outsourced supplier for customer billing and company data monitoring.
Inspect new domestic services for correct setup for meters and installations and/or in response to questions or complaints and the water service.
Read and investigate high consumption queries and make periodic inspections of other water meter installations.
Relaying accurate information promptly to office based colleagues.
Liaising with local authorities and other external organisations.
Travelling throughout our supply area to assist with recovery activities.
Travelling throughout our supply area to assist with various inhouse activities including billing, recovery and void properties

What do you bring to the role?

Selfmotivated, organised and determined to resolve customer queries.
Excellent communication and interpersonal skills.
Previous experience engaging with customers face to face.
Confident with IT systems.
Good numeracy skills to understand household budgeting.
Experience dealing with consumer debt would be preferable.
Flexible to support out of hours incidents.
A full, clean driving licence is required.
A satisfactory background check is required to attend customer properties.

What can you expect from us?

Excellent Stakeholder pension scheme, up to 10% employer contribution
5 weeks holiday, increasing to 6 weeks length of service.
Cycle to work scheme
Health cash plan
Life assurance
Wellbeing related benefits

Everyone needs water, South East Water welcomes

_everyone_
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity.

You will experience our dedication to equal opportunities and fair treatment for all:
through your recruitment, employment and career progression with South East Water.

What to expect from your recruitment

Please upload a CV on our careers site.
You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via
South East Water requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by our HR Resourcing team._