Tenant Liaison Officer - Manchester, United Kingdom - Fawkes and Reece
Description
Job:
Tenant Liaison Officer
Salary:
up to £ either car allowance or van + fuel card, pension, 24 days holiday and more.
Location:
Manchester
Job Type:
Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
They are working on a 5 year framework in Manchester, providing Kitchen & Bathroom replacements to both houses and apartments.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
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