Client/patient Care Assistant - Solihull, United Kingdom - LINNAEUS VETERINARY LIMITED

LINNAEUS VETERINARY LIMITED

Verified Company

Solihull, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

608 Warwick Road, Solihull

Hours:
Full time

Practice:
608 Vet Practice Solihull

In the Client Care part of your role, you are the main point of contact for clients by telephone and in person whilst supporting the clinical team of vets and nurses.

Experience required:

Previous customer service experience working within a fastpaced environment (essential)
Experience in a veterinary practice is preferable but not essential
Proven track record of maintaining good working relationships with clients and colleagues
Excellent communication skills, both written and verbal
Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
Outstanding telephone manner with the ability to build rapport with customers quickly
Selfmotivated and able to work on own initiative
Excellent attention to detail
Proficiency in Microsoft Word, Excel and Outlook desirable

This role will involve:

Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Ensuring that public areas are clean and presentable.
Flexibility to cover holidays or sickness
Giving oral medication under supervision
Completing paperwork to ensure accurate monitoring of all inpatient care
Feeding inpatients, noting specific dietary needs
Exercising inpatients
Bathing and grooming inpatients if required
Deep Cleaning kennels, the hospital and other practice areas
Operating the laundry equipment
Checking stock levels and ordering supplies as necessary
Supporting the Clinical and Reception team
Answering calls and assisting owners
General housekeeping
Operating lab equipment to run tests
Supporting nurse team in Dispensary

Training will of course be provided.

The role is part of a rota that involves 1 weekend in 6, a week of 7am starts and a week of 9pm finishes.

You may have the opportunity to move onto Nurse training if successful in the PCA role and meeting set achievements.

Hours and package:
- £10.58 per hour

Fulltime
37.5 hours per week
Permanent

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do.

We are all individual but two important things bring us together:
a commitment to excellence and our passion to make
A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.