Technical Helpdesk Coordinator - Stansted Airport, United Kingdom - MAG

MAG

Verified Company

Stansted Airport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Helpdesk Coordinator:

Date:19-Apr-2023

Location:
London Stansted Airport, GB

Company:

MAG

Technical Helpdesk Coordinator

Engineering
London Stansted Airport
Permanent
20 hours per week Nights only
Band 6 £15, 079 rising to £16, 715 p.a. after a successful 3 month probationary period. Additional Shift pay of 22%

The role

The role is to support the on-duty shift team in taking fault calls, scheduling reactive and corrective maintenance, rescheduling incomplete reactive work and carrying out routine administration task such as key management, supporting permit processes and attaching of documentation to Maximo Work Orders.

Accountabilities

First contact for all colleagues and contractors entering the Engineering Office.
Manage key booking in/out system.
Issuing and closing of permits.
Log all reactive faults in Maximo, ensuring all mandatory information is captured such as the priority, Asset information, caller contact details, work group.
Plan reactive and corrective works for all on duty teams, both directly employed labour and contractor employed labour.
Ensure all incomplete work orders are rescheduled.
Reschedule all work and update Maximo Calendars for absent colleagues.
Raise follow on work orders in alignment with Maximo process.
Call out 3rd Party support when required in line with contract agreements and see through to resolution of work order.
Updating of work logs when an update on a job comes in, including ETA of 3rd Party.
Get updates from contractors if reactive and corrective work orders are not closed.
Deliver updates to stakeholders' queries regarding faults raised.
Attaching of documentation to Maximo work orders.
Maintain data quality in Maximo, informing Data Records Team of any incorrect Asset and Location data.
Respond to any Maximo or Resource Management System queries from colleagues.
Carrying out administrative tasks in support of the duty Engineering Duty Manager, to include but not limited to; Updating of EDM Report, information for EDMs Meetings.
Other general support for the Asset Maintenance department as required.

What will make you successful in this role

Experience in planning and scheduling work to colleagues
Knowledge of Maximo / Asset Management System
Effective relationship building with 3rd parties
Technology and IT literate
Ability to understand new software swiftly
To be knowledgeable about the facilities and layout of the airport
To demonstrate a flexible and helpful attitude, assisting in the smooth running of the airport
Work well within a team environment

What benefits can we offer?

What can we offer in return? Great benefits, as you would expect from a business the size of
MAG - in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.

About us
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe.

Part of the largest UK owned airport operator group,
MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted.

Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport's capacity from 35 to 43 million passengers per year.

We're all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world.

As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

**Equal Opportunities & Reasonable Adjustments