Band 2 Administrator/coordinator-physiotherapy - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

An exciting opportunity to work in the new innovative Heartlands Treatment Centre as part of the administration team for the Physiotherapy Outpatient Team.

You will be working in a variety of roles to provide an effective and efficient service for our patients and their relatives visiting our department.

You will be an asset to the clinical team and a key member of the service whilst enjoying the perks of being a member of the wider NHS.

You will meet people from a variety of backgrounds and be working with individuals who all share a common goal of making a difference to our patients.

Perks of working in the NHS include:
Generous NHS pension

Job security

Great maternity, paternity, and adoption support

Childcare vouchers

Wide range of LGBT+ initiatives and staff networks

Health service discounts and online benefits

27 days' leave, plus bank holidays (rising to 29 after 5 years' service and 33 after 10 years)

Training and development opportunities

Long-term career progression plans and support (for example, training to become a qualified nurse or midwife)

Main duties, tasks & skills required:
Providing an efficient and professional administrative service including covering the main reception and associated duties of the receptionist role
Communicating with patients and coordinating appointments
Undertaking data input accurately using the Trust IT systems

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description:

Communication:

Liaise with staff, patients and external agencies, such as GP's, Dentist's
Provide patients with support, nonclinical advice and information on a range of issues including appointment queries
Notify patients of new or changes to appointments
Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation.
Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate
Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills/Freedom to Act:

Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
Ability to recognise situations that should be referred onto the Supervisor /Line Manager and take prompt and appropriate action
Highlight capacity shortfalls in appointment availability/clinical areas and escalate to supervisor/team leader
Ensure patients are listed in chronological order unless clinical priority determines otherwise
Manage long waiting list patients in line with National Guidelines and local Patient Access Policy

Planning and Organisational Skills:

Organise own daytoday work tasks showing an ability to prioritise in order to achieve set timescales
Scheduling of patients into clinics ensuring they meet capacity
When booking appointments ensure that patient accessibility requirements are met, ambulance transport requirements, appointment letters provided in bold print
Advise patients of appointment times, these could be generated via GP Referral or internal request
Organise interpreters if required to meet the needs of the patient
Undertake work that has been prioritised by the Supervisor / Line Manager
Book and monitor room bookings as and when required
Arrange porters/patient transport as and when requested

Policy and Service Responsibilities: