Second Line Support - Glasgow, United Kingdom - Proactive IT

Proactive IT

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

9269JFG

£22k - 26k per year + Bonus + Brilliant Benefits

Second Line Support - Hybrid

Our client is looking for a Second Line Support to join their team based in Glasgow, on a permanent basis.

You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible.

You will provide field-based support at remote sites.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, 5% bonus, annual leave, life assurance, healthcare cash plan, pension scheme (matched up to 8%) and many, many more perks

Second Line Support - Key Skills:
Troubleshooting operating System, Hardware & Application issues on any desktop device

Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLT's

Resolving technical issues, updating Status/Workaround/Resolution within our Service Desk system

Communicating with users about the status of incidents and problems

Deploying new Desktop/Laptops utilising SCCM procedure / deploying mobile devices, T&A devices and printers

Desktop configuration and environment management including patching, software upgrades, antivirus, and malware protection

Managing shared drives, user access and permissions

Working with supplier support contacts to resolve complex technical issues

Serve as technical escalation contact for the Service Desk for all related technical incidents or problems

Will Participate in the out of hours on-call Rota

Active directory/exchange management - Provide on-site support for Dairies and Depots within local region

Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers, and other office equipment including patching in new/faulty ports

Performing preventative and break/fix maintenance on any Desktop Device

Maintaining telephones and troubleshooting basic telephony issues

Creating and maintaining user accounts throughout various IT systems including AD user accounts

Second Line Support - Hybrid

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation