Administration Assistant - Ipswich, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust
East Suffolk and North Essex NHS Foundation Trust
Verified Company
Ipswich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is an exciting opportunity for an enthusiastic and motivated individual to join our well-established, friendly and busy Outpatients team to provide a first class service for our patients, working in our Appointments team and Reception areas at Ipswich Hospital.

You should have a proven record in customer service and experience of working with the public.

You will have good communication and Information Technology skills, the ability to work well in a team and excellent attention to detail and accuracy.

You will also need to be able to plan and prioritise effectively.


Our operational hours are Monday - Thursday and Friday This post holder will need to be flexible across the working week in line with service requirements and this may include occasional weekend work and weekdays until 8pm.

We currently have several vacancies both for full time and part time permanent posts.

If you feel you have the skills to join our team then you may just be the person we are looking for.

For an informal chat regarding the posts available please call and speak to one of our Team Leaders.

  • To ensure the efficient, accurate and timely recording of data
  • To provide an efficient and courteous service both through telephone and face to face
  • Man reception desk
  • Manage follow up waiting list and make followup appointments for clinics
  • Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
  • Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust


One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area.

We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.


Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone.

Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.


To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship.

All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.


If you are passionate and want to develop your skills and knowledge then we are keen to hear from you.


  • To ensure the efficient, accurate and timely recording of data
  • To provide an efficient and courteous service both through telephone and face to face
  • Check in patients via reception desk
  • Man reception desk
  • Manage follow up waiting lists
  • Making followup appointments for clinics
  • Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
  • Management of Data Quality reporting
  • Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust
  • Cancel and rebook appointments as required
  • Book from PTL booking lists
  • Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust.
  • At the start of clinic print clinic lists and check that all notes are available and where necessary liaise with the Medical Records staff to obtain outstanding notes. Ensure that all the relevant documentation is available for consultation e.g. referral letters
  • Checking the patients' personal details, updating where necessary on the computer and in the case notes
  • At the end of clinic ensure that all attendances and disposals are entered onto the system
  • Learn systems associated to Outpatients such as eRS, LRC, Clarity etc
For full details of the responsibilities and duties of this role please see the attached job description.
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