Nights Guest Service Associate - Edinburgh, United Kingdom - Mansley Serviced Apartments

Mansley Serviced Apartments

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

An opportunity has arisen as a Nights Guest Service Associate position at Mansley Serviced Apartments - A family run business for over 50 years with a portfolio of Luxury Serviced Apartments across the U.K.

We are seeking an individual who enjoys working on their own, is able to take initiative, is customer service focused, enjoys dealing with guests as their number one priority and who is not afraid to take ownership of the role.

A full Drivers Licence is required to travel across our Edinburgh properties. Working 4 nights on and 4 nights off, an average of 42 hours per week.

You must speak fluent English, although other languages are advantageous.

Previous hospitality reception experience is essential.

Responsibilities will include:

Check accommodation has already been paid for, for advance payments, check rates/revenue
Handle complaints
Issue apartment keys and show guests to their apartments
Issue invoices for charges, with exception of ledgers, follow procedures
Maintenance tasks to be logged in RMS and Maintenance advised
Adhere to Staff Handbook guidelines at all times
Set up rooms for arrivals when required
Other duties may be required as the business dictates

Person Specification:

You will have worked in a hospitality reception environment and be able to demonstrate initiative.
You will be someone who has a reputation for delivering great service and being fun to work with.
You will be committed to working weekends.
You must be familiar with Microsoft office packages and have experience with a hotel PMS.
You must have excellent customer service skills, you must 'enjoy what you do'
You must have a good command of the English language and communication skills.

Why work with us:

Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff.

We are always on the lookout for friendly, professional people with a 'can do' attitude to join our team.

In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team.

Your career progression is important to us.

Therefore, we create a personal career pathway for everyone who works with us and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

Our benefits include:

30 days holiday per annum (including bank holidays).
Life Assurance (2 times annual salary for death in service).
Complimentary fruit at work.
Bespoke uniform.
Ongoing training opportunities.
Healthcare benefits and subsidiaries.
Pension contributions.
Personal recognition awards.
Exciting social celebrations and events.
Complimentary dry cleaning for uniforms
Employee assistance programme and helpline.

We focus on personality when recruiting new Team members.

We seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do.

Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.

Our Core Focus is:
A great guest experience

Our Niche:
Serviced apartments of distinction

Our Core Values:
Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference

Do you have the 'Mansley Difference' and 'can-do' attitude we look for in our Team?

If so, then we very much look forward to receiving your CV

Job Types:
Full-time, Permanent

Salary:
£26,500.00 per year

Benefits: