Occupational Health - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We require a full-time receptionist to join our busy administration team in the Occupational Health Services (OHS).

The OHS is one of the largest NHS OHS departments in the UK and has a well-established and proven track record of nationally recognised excellence, providing services to both internal and external clients since 1982.

We offer a commercial service on a scale unique in the NHS which has allowed us to develop a broad range of occupational health knowledge, experience, and understanding across a wide range of sectors.

The service achieved full SEQOHS accreditation in June 2011 and was the first NHS organisation to do so. We are looking for a friendly, customer service-focused, and self-motivated receptionist to join our multidisciplinary team.

Provide a high quality reception service to all users ensuring an efficient,

Professional and prompt reception and administration service is delivered at all times

Provide excellent customer service to ensure timely, relevant advice and assistance to all clients and external visitors
Manage telephone calls according to departmental standards and respond appropriately to maintain effective communication channels
Deal with all enquiries from clients, staff, and visitors in a courteous,

efficient and tactful manner referring onward when necessary

Keep the reception and waiting area tidy and monitor the environment, reporting any concerns as appropriate
Manage incoming and outgoing posts for the department

Client Administration

Ensure clients are marked as attended on the appointment calendar

The OHS is one of the largest NHS OHS departments in the UK and has a well-established and proven track record of nationally recognised
excellence, providing services to both internal and external clients since 1982.

We offer a commercial service on a scale unique in the NHS which

has allowed us to develop a broad range of occupational health knowledge, experience and understanding across a wide range of sectors.

The
service achieved full SEQOHS accreditation in June 2011 and was the first NHS organisation to do so.

We are looking for a friendly, customer service focused and self-motivated receptionist to join our multidisciplinary team.

welcoming visitors and clients to the department when attending for appointments/meetings.

In addition you will provide general administration

Applicants should ideally have previous administration/receptionist experience preferably in a health care setting. You will need to have good IT
skills and be confident in dealing with members of the public.

Person Specification

Qualifications/Education

Essential Criteria

Good general education with English and Maths to GCSE standard or equivalent
NVQ customer care 2 or equivalent experience

Previous Experience

Experience of working in a customer focused environment in a front facing role/reception
Experience of managing a high volume of calls during peak periods, prioritising work and situations
General office experience

Skills/knowledge/ ability

Excellent communication skills, with the ability to: relate to a diverse group of professional staff and General Public

- communicate clearly in writing, face to face and on the phone
- covey sensitive information in an appropriate manner

Ability to plan, prioritise and schedule work using own initiative to meet deadlines and organise work accordingly
Ability to multitask e.g. using different systems, dealing with the public and data entry
IT skills experience of using Microsoft Word, Excel and Outlook proficiently
Competent and accurate data entry and ability to file accurately
Ability to develop good working relationships with colleagues at all levels
Understanding of equal opportunities
There may be some physical requirement to lift stationary boxed and files

For further details / informal visits contact:
Person specification
Education
Essential criteria
Maximum score

Good general education with English and Maths to GCSE standard or equivalent
NVQ customer care 2 or equivalent experience

Desirable criteria
Maximum score - ECDL qualification

Previous Experience
Essential criteria
Maximum score

Experience of working in a customer focused environment in a front facing role/reception
Experience of managing a high volume of calls during peak periods, prioritising work and situations
General office experience

Desirable criteria
Maximum score - Experience in keeping systems up to date including using spreadsheets and databases

Experience of using call centre technology
Experience in a hospital or other health care setting

Skills/Knowledge/Ability
Essential criteria
Maximum score - IT Skills - experience of using Microsoft Word, Excel and Outlook proficiently

Desirable criteria
Maximum score - Knowledge of medical terminology