Household Claims Handler - Royal Tunbridge Wells, United Kingdom - The AA

The AA

Verified Company

Royal Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Company description:

Job Title:
Household Claims Handler

Location:
Remote

Salary:
Up-to £25,000

Additional Benefits:
Up-to 10% Bonus

Employment Type:
Permanent Full-Time

AA Summary
Thought The AA only provide roadside assistance? Think again.

For over 100 years, we've continued to evolve and adapt.

Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies.

As we continue to expand, diversify, and modernise, joining us as a Household Claims Handler, you'll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Remote

This is the job:

To enhance the AA's customer service delivery as a Household Claims Handler, you will be responsible for handling a portfolio of household claims with an opportunity to specialise in a particular area of property claims.

The role entails case ownership of claims that may include accidental damage, storm, flood, escape of water/burst pipes, theft, fire, and impact etc.

This is a great opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for the customer.

You will ensure customer expectations are met and exceeded on every call, by liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed.

What will I be doing?:

Handling either a mixed portfolio of Household insurance claims or specialising in one or more perils
Making sure that service level agreements (SLA's) are met, keeping the customer updated on the progress of their claim and working to make sure claims are settled promptly and fairly
Liaising with our supply chain involved with claims
Ensuring any complaints or expressions of dissatisfaction are accurately recorded and managed in accordance with our complaints processes
Accurately recording the information given to us by the customer concerning the circumstances of the claim and checking that the type of loss or damage are covered by the terms of the policy. Where part or all of the claim may not be covered, advising the customer in an appropriate and timely manner.
Supporting cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects

What do I need?:

Home or Motor Insurance claims management background
Experience in cost containment
Ability to show empathy with an understanding of how to support people through their time of need
Proven track record of working to the highest standard and knowledge of all working practices
Good spoken and written communication skills
Accuracy and attention to detail