IT Technician Apprentice - London, United Kingdom - QA Ltd

QA Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:
White Stuff is a multi-channel brand with a strong heritage and values.

Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women's, men's and children's clothing as well as beautiful accessoriesand home ware.

Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.

We're a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionateabout our customers.

We believe people are at the heart of our business, so we're committed to building and sustaining a sense of community and togetherness, where everyone feels like they're part of something special.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

Main responsibilities:

Providing 1st, 2nd and 3rd line support for hardware and software support in a mixed Windows/Mac environment for Head Office, Distribution Centre and Contact Centre
Providing a high level of customer focus to White Stuff 'end users'
Prioritizing and resolving assigned calls within IT Service Desk and managing your own workloads
Supporting and configuring Windows 10, Office 365, Active Directory, MS Server 2012 +, telephony
Experience managing and configuring group policy
Software configuration and installation
Providing shop system support (EPOS), therefore Retail experience is desirable
Hardware Maintenance of laptops, desktop PCs, printers, telephony and AV equipment
Maintenance of hardware and software inventories
Following IT support processes and procedures
Conduct root cause analysis and implement fixes for recurring issues
Contribute to the delivery of technology projects

Desired skills and Personal qualities:

Excellent interpersonal and customer service skills
Must be able to build relationships within the team and work on own initiative when required
Strong documentation skills
Experience working in a Service Desk team, ideally from within a Retail organization
Applicants must have excellent analytical skills, the ability to work to deadlines and to take a task from design through to implementation and documentation
Relevant technical knowledge as described above
Strong communication skills and the ability to interact with colleagues at all levels.

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Future prospects:
Possibility of full time employment.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.