Operations Supervisor - Gatwick, United Kingdom - dnata Catering

dnata Catering

Verified Company

Gatwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

dnata catering UK is one of the leading providers of inflight services to the worlds airline customers.

We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the UK's major and regional airports.

Our continualpursuit of innovation and excellence has secured the business of more than 80 of the industry's biggest operators.

What's the purpose of role:

As one of our Operations Supervisors in our unit at Gatwick Airport, you will be responsible for supervising the service delivery team, checking the daily allocation plan mirrors that of our airlines schedule.

You will also ensure that all stakeholder queriesare investigated and logged for a consistent and quality service to our customers.

You will be responsible for liaising directly with all internal departments to communicate any schedule increases or changes. Further detail on the role is below. We look forwardto hearing from you in relation to this excellent opportunity.

What you'll be doing:

Supervising the dnata catering service delivery product from our two bases at Gatwick. This is ensuring that all teams are allocated on time to meet airline expectations.
Communication via all platforms and logging events throughout the shift so customer expectations can be exceeded.
Working as part of a team to deliver on time schedule but also communicating with departmental stakeholders to streamline the operational process.
Investigation and interrogation of all off schedule airline activity that could compromise the operation and impact other stakeholders.
Creating allocation plans and completing administration duties for shift handover and pre planning of shifts

W hat you'll have:

Experience in an aviation industry desirable
Excellent management of all stakeholders
Excellent computer skills including excel and word
Fluent in English with good verbal and written communication skills
Ability to solve problems and work within strict deadlines
Good knowledge of cBase system desirable
Able to work on your own initiative
Selfdisciplined, reliable and accurate with a keen eye for detail
Able to work as a team member and stand alone
Flexibility in working hours

What you'll receive:

- £13.48 per hour (on completion of a successful probation periodmoving to £15.00 per hour)

40 hours per week working shifts on a rota basis including weekends, bank holidays etc
Shifts are a mixture of days and nights
Shift hours are 12 hours (moving to 4 on 4 off once training completed)
Free lunch or breakfast provided whilst on shift

**Inline with the Cival Authority regulations you will be required to undergo a full five year background check including criminal record checks prior to commencing employment