Front of House - Harrow, United Kingdom - urbanbubble

urbanbubble

Verified Company

Harrow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Front of House Days - The Palm House, Harrow

Up to £28,500
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The role:
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What will you do?

Meeting and greeting residents and any visitors
Welcoming new residents and preparing new resident packs
Key and parcel management
Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
Coordinate, instruct and allow access for services to the development
Record, monitor and respond to any resident feedback
Manage booking of meetings and event spaces for residents and external guests
Clear and concise handover to day team arriving on shift
Conduct daily building walks and monitor CCTV

What are we looking for?

Experience in a customerfacing service role, but front desk or concierge experience is not necessary
Exceptional customer service skills and a natural people person who can quickly build rapport
High organised and ability to make decisions under pressure
Excellent communication and listening skills
High level of attention to detail
Confident with IT software and systems

What do we offer?

We offer amazing benefits such as, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much much more.
We also offer enhanced annual leave including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

We're not your usual property company. We're the North West's leading property managing agent.
At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.