Customer Experience Administrator - Abingdon, United Kingdom - Jurni

Jurni
Jurni
Verified Company
Abingdon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Experience Administrator
At Jurni Leasing, we're growing fast. We are one of the UK's largest vehicle leasing brokers with offices across the country.

We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow.


We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future.

We have new opportunities for Customer Experience Administrators in our Customer Experience team in Abingdon. In this role you will be supporting existing customers during the term of their vehicle agreement.


Responsibilities include:


  • Amending vehicle mileage and extending agreements
  • Arranging documentation for taking vehicles abroad
  • Arranging the collection of the vehicle
  • Change of address or personal details, as well as cherished number plate transfers
  • Early terminations
  • End of contract advice, as well as new vehicle options
  • General questions and queries about customer agreements.
  • Provide general administrative support as needed.
  • Develop relationships with our existing clients by providing support, information, and guidance.
  • Liaise with the sales team, customers, and dealers.

Skills required:


  • Experience of working in a busy, fast paced environment.
  • Able to work confidently and calmly under pressure.
  • Previous administration and customer service experience.
  • Quick Learner.
  • A high professional level of oral and written communication skills.
  • Excellent attention to detail, whilst working at a fast pace.
  • Good computer skills including knowledge of Word, Excel and Outlook.
This is a full time role based in the office in Abingdon. The salary range is £25,000 to £27,000 per annum.
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