Head of People Services - Manchester, United Kingdom - Ofcom

Ofcom

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Closing Date:
08/04/2024

Group:
Corporate Group

Management Level:
Principal

Job Type:

Permanent

Job Description:

Purpose of the Role

Reporting into the Director of People & Culture, this role sits on the P&C leadership team and is responsible for the high-quality delivery across all the teams sitting in People Services.

The role is required to lead the People Operations function in the delivery of all aspects of the administration of the full employee lifecycle, employment and payroll compliance, policy development and safeguarding.

In addition, to oversee Ofcom's HRIS and people data strategy, working in close partnership with key stakeholders across ICT, Finance and Data.

To lead, with a strong customer service approach to all work, role modelling Ofcom's values.

This role is responsible for the following teams, who work across both our Manchester and London offices (total headcount c20):
People Operations, a shared service administration function, responsible for all colleague life cycle administration

Payroll, an in-house payroll team, responsible for payroll and all HMRC compliance

Employee Relations & Policy, a team of ER and Policy advisors who manage all ER cases, as well as being responsible for all policy development and maintenance, as well as ensuring employment legislation compliance.

Employee safeguarding, a service to support colleagues who work with distressing content and material.

Data, a team of data professionals who are responsible for all P&C data governance, security, reporting and delivery of people data products which enable Ofcom to make data informed decisions.

People Systems, a systems team responsible for primarily our Workday HRIS in addition to other P&C systems, ensuring optimal performance, efficiency, security and agility across a wealth of modules.

Responsible for both new product and module development as well a culture of continuous improvement.

Key responsibilities

Compliance- Ensuring compliance and risk mitigation across all employment, GDPR and payroll legislation.- To have and maintain deep working knowledge of employment law, including ability to understand nuances and where the law doesn't provide clarity.

Able to provide guidance and advice to the team, managers and the P&C Business Partners.- Able to advise the P&C leadership team and Director of upcoming legislative changes and provide a risk and impact assessment to Ofcom with recommendations for implementation and solutions.

Employee relations- Case manage complex and/or senior ER matters- Responsible for Ofcom's relationship and negotiations with our recognised Trade Union.- Responsible for our Employee Voice program of work, including colleague forum and working with our D&I team on strong engagement with our colleague networks.

- Working with our L&D team, supporting the development of managers, using ER case data to inform development programs and content- Relationship management of our external legal services provision

Employee safeguarding- Responsible for delivery of policy and practices which support managers and colleagues working in the field of distressing content, empowering the safeguarding lead to deliver best in class provision, being a point of escalation and advice.

Stakeholder engagement- Stakeholder engagement at a senior level, representing our people operations work to the organisation.- Ensuring strong partnerships with key stakeholder groups including, but not limited to, Group Directors, Directors, and others in the Corporate department (ICT, Finance, Facilities, Governance, and Data).

Governance- Member of Ofcom's Operations Board, representing all P&C matters.- Responsible for P&C presence (through delegates or personally) on Ofcom's Security Committee, Data Protection Governance Committee, and Health & Safety Committee.- Responsible for the production of Board / Exec level papers where they relate to the People Operations work.

Wider leadership of P&C function- Represent the people operations teams at the P&C leadership team, working well with others in the department where cross team collaboration is key to our overall success.- To continually be aware of external landscape for people operations, bringing best practice, possible new ways of working and strategic insight to the delivery of our work.

Data and systems- Responsible for data governance, system security and GDPR compliance- With the team, using our Workday First approach, delivering on our system and data strategies- Continually improving system use- Creating data products which enable our P&C function, and wider organisation to make data based decisions.- Ensuring all P&C system use is in line with expectations around procurement, security and efficiency.

- With the team, being curious about AI and it's opportunities and risks for P&C

Employee Administration and Payroll- Supporting the team with delivery of high-quality customer focused shared service operations.- Responsible fo