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2nd Line Technical Support - Cheltenham, United Kingdom - Think Staffing

Think Staffing

Verified Company

Cheltenham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line IT Support moving into Application Support /
ERP Support Analyst

The Person:

This is an excellent career opportunity as the employer always promotes from within and is an established, growing and profitable company.

The Team are bright, friendly and supportive people, and this ethos runs throughout the company.

This is a permanent position Monday to Friday and can be a Hybrid role, three days home working and 2 in the office in rural Gloucestershire, just outside Cheltenham, in the Cotswolds.

OR working from the office or working from home if necessary but some office involvement is preferred.

Due to the location your own transport will be required to commute and, rarely, visit other sites.

Overview:

To provide support for Microsoft customers across multiple sites.

The
ERP platform is currently Dynamics AX 2009, with an upgrade project to Dynamics 365 as a phased implementation.

The role will initially consist of providing support for the 2009 platform, this role will then transition to involvement with the upgrade project, functional testing and functional design and on to providing full support to the D365 platform.

Role purpose:

Essential key skills & experience required:

Full UK Driving license
Experience of working in a busy environment, to targets, to SLA's and within timescales
Excellent customer service skills and exceptional telephone manner
You will need to be a team player with a calm and friendly personality
Good communication skills on all levels
Ability to participate and contribute successfully within a team environment
Must have strong problem solving skills
Willingness to continue learning and develop your technical skills
Good knowledge of Windows 10 windows, Office 36
Knowledge of
ERP platforms (ideally D365) desirable but not essential
Knowledge of SQL, desirable but not essential

Following receipt of a CV full details of the key responsibilities and company details are available.

Salary
Salary c£26,000 - £35,000 Negotiable and very dependent on applicants existing skills and experience

Parking on site + much more

If you are interested in this position and you have the relevant skills / experience, please contact Jan by sending your CV in the first instance and you can also call Jan for more detailed information.

All enquiries will be treated in the strictest confidence.

Recruitment Consultancy - Think Staffing

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£35,000.00 per year

Benefits: