Service Desk Apprentice - Liverpool, United Kingdom - Intec Business Colleges

Intec Business Colleges

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CURVEBALL SOLUTIONS UK LTD

What will the apprentice be doing?
You will be expected to provide regular updates to a client throughout the progress their orders or service request.

If service levels will not be or are not likely to be met the Service Desk will be required to follow the appropriate escalation process.

The Service Desk is responsible for the processing and fulfilment of orders as well as in-life service requests for Mobile, Fixed and Utility services.

Duties will include:

Be understanding of client requests; answering questions; offering support
Client service change requests and Queries
Carry out all necessary works relating to client changes requests and queries (e.g. Incontract changes, Sim swaps, user name, bolt on, product tariff changes, service regrades)
Manage and update company systems
Proposal and Contract Generation
Provide Sales consultants with pricing and assistance

Team Work

Work in partnership with the sales team to support company sales objectives
Provide Support to Sales Team members when out of the office for appointment bookings, opportunity updates, building/amending a quote and contracts have removed updating appointments
Updates product knowledge by participating in educational opportunities and attending training as required
Establish and maintain strong working relationships with business suppliers and clients
Any other reasonable duties as requested by their Line Manager, these may include special projects as defined and agreed by the Management team

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3 Apprenticeship Standard
End Point Assessment

What is the expected career progression after this apprenticeship?

Progression onto the Service Desk Team on a permanent contract

The wage is dependent on experience, annually £12,000 up to £16,000.

Working week
Monday - Friday, 9.00am - 5.30pm with half hour for lunch & 2 x 15 minute breaks)

Apprenticeship level
Advanced
Level 3 (A level)

Expected duration
19 Months

Desired skills and personal qualities

Communication skills
IT skills
Problem solving skills
Logical
Team working
Friendly
Customer Focused

Qualifications

GCSE or equivalent English (Grade 94 (A*C)) essential
GCSE or equivalent Mathematics (Grade 94 (A*C)) essential

Things to consider
Office based role, check commute before applying.

About the employer
At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology.

We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.

Our key aim is to act as an extension of your business, not just as a supplier, but as a trusted partner.

Our dedicated Solutions Consultants have built long-term relationships with our clients, providing access to expert advice and a range of benefits offered by our carefully selected partners.

Employer

CURVEBALL SOLUTIONS UK LTD

Address
SUITE 5

ENTERPRISE HOUSE

MOORGATE POINT

MOORGATE ROAD
L33 7XW

Job Types:
Full-time, Apprenticeship

Salary:
Up to £16,000.00 per year

Benefits: