Flexible Desk Team Member - Belfast, United Kingdom - SERT Group

SERT Group

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you interested in working with a company that helps homes, schools, hospitals, broadcasters, government, businesses and more connect to the world? If you have exceptional customer service skills coupled with the ability to overcome obstacles and keep things moving, this could be the ideal opportunity for you.

We require Flexible Desk Team Members for an initial contract until 31st March 2023, with the potential for extension. You will work in an operational environment, based in our Belfast office. We are looking for people to join us immediately, with a 3rd January 2023 start.

Your key purpose will be to connect customers to their end service through a series of desk-based activities and liaising with other departments, to ensure successful delivery to the end customer.

You will build/manage and maintain stakeholder and customer relationships specific to the required work stream, taking immediate and effective action on customer issues.

The role involves inbound/outbound calls coupled with offline activities. You will provide exceptional levels of service in several different capacities.

You may be planning a new cable route or be the key point of contact to ensure our network is safe one day, then picking up a complex technical issue from an engineer and arranging additional work to be carried out the next.

It's a fast-paced environment, where you will switch between different work streams, providing a flexible working approach, supporting periods of high demand, managing customer expectations, and supporting and building new processes.

You will make decisions within a clearly defined process, solving problems and providing solutions. We will support you all the way; including being trained on advanced computer and telephony systems.

Along with having exceptional Customer Service skills already, we'll need to see these key attributes:

You are helpful, adaptable and a great communicator.
You are someone that colleagues and customers can rely on, with a positive attitude to overcoming obstacles and keeping things moving.
You get a buzz out of building relationships, taking the initiative, and solving problems.
You strive to meet targets and take ownership to deliver brilliant results.
You possess a good level of all things IT (including a knowledge of Microsoft Excel and Word) and can quickly learn and become proficient with new computer systems and processes.

Job Types:
Full-time, Fixed term contract

Contract length: 3 months

Salary:
£17.23 per hour

Schedule: