Apprentice Medical Administrator - Newton Abbot, United Kingdom - Kingskerswell & Ipplepen Medical Practice

Description

A wonderful opportunity exists for a bright, enthusiastic, customer orientated person to work, learn and develop a career in this popular area of employment.

Based locally in South Devon you will work with the friendly GP practice team based at Kingskerswell and Ipplepen Health Centres.

APPRENTICE -
Medical Administrator

Full Time Position 37.5 hours per week Monday to Friday

Hours to be discussed.
Closing date for applicants Wednesday 8th February 2023

The successful applicant will work towards a Customer Service Practitioner Level 3 Business Administration Apprenticeship or Customer Service Level 2, under the guidance of an approved local training provider.

Opportunities will also be available to attend I.T. and other training courses.

SUMMARY OF KEY AREAS OF WORK / LEARNING

RECEPTION & APPOINTMENTS

• Greeting patients, booking them in to clinics
• Answer incoming calls on behalf of the Practice, dealing efficiently with general enquiries from patient and transfer calls accordingly
• Book appointments for GP's Nurse and other service providers across both surgeries
• Ensuring that all calls are answered promptly, accurately and professionally using Health Navigation skills (full training will be given)
• Taking accurate messages where appropriate
• Registering new patients and temporary patients checking identity
• Working closely with and supporting Doctors (GPs), Nurses, Midwives, Health Visitors, Phlebotomists, Healthcare Assistants and others as required.
• Maintaining electronic appointment systems. Managing an online appointment booking systems
• Ensuring security of premises and arranging maintenance of equipment

PATIENT RECORDS

• Maintaining electronic medical records, scanning letters and medical documents and use of an electronic document management system
• Using MS Office software WORD and EXCEL / Networked computers
• Using the TPP-SystmOne medical records system
• Maintaining the highest standards of confidentiality and information governance
• Use of office equipment: computers, phones, printers, photocopiers, laminators.
• Assisting with health promotion campaigns e.g. Flu vaccination, cervical screening, Childhood immunisation programme, Chlamydia screening etc.
• Charging fees for nonNHS work, assisting with bookkeeping procedures

PRESCRIPTIONS & TEST RESULTS

• Producing Repeat Prescriptions, liaising with local Pharmacies
• Informing patients of test results
• Dealing with online patient prescription requests

GENERAL ADMINISTRATION

• Helping to draft patient newsletters
• Liaising with hospitals, social services and other agencies
• Dealing with online patient enquiries

Benefits
5 weeks holiday plus Bank Holidays (on a pro rata basis)

Learning & Development opportunities

Free parking on site

Any enquiries or for further information please phone the Administration Manager's direct line on


Job Type:
Apprenticeship


Salary:
£5.50 per hour


Benefits:

• Onsite parking

Schedule:

• Monday to Friday

COVID-19 considerations:

To keep our team and patients safe we have carried out risk assessments and made the necessary alterations within our buildings.

Ability to commute/relocate:

• Newton Abbot: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location:
One location