Debt Collection Agent - Salford, United Kingdom - Phillips & Cohen

Phillips & Cohen

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role overview:

Full time and part time working available
Hybrid working options available once you have reached competency
Salary Accelerator Programme to build your salary quickly
Enormous opportunities available via our Global Career Path development scheme
A prestigious Manchester location with a friendly and supportive culture
Free onsite parking, bike storage and shower facilities and a tram stop just by us

This is an exciting opportunity to join the world's market leader in our contact centre. We have excellent development opportunities and benefits such as salary accelerator £1,000pa increments at 12- and 24-months service. Flexible working options with fulltime and part time working available.

Hybrid working pattern allow colleagues to work from office and home for part of the week once core competencies are achieved.

We work in the highly specialised area of probate debt recovery in a customer and client advisory capacity.

We call this role 'Estate Care Specialist' and we are looking for 10-15 people to join us in our call centre starting on 23rd January 2023.

The rolesare permanent and full training will be given.
Our compassionate and compliant approach is award-winning, and there's a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are lookedafter every step of the way.

The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues.

This is reflected in various awards we have received including Investors in People,Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

We have great benefit schemes including Cycle to Work, Electric Car Salary Sacrifice, Childcare Vouchers, Dental and Health Cash Plans, Company Pension Plan, Life Assurance and Colleague Assistance Program.

We offer a discounted voucher scheme for over 100companies, including Tesco, Halfords, Argos, Boots, M&S, Ernest Jones, Currys, Primark and many more.

We also understand it can be difficult to find a role that flexible enough to meet your needs, so after our 3-week training programme we have the option of working part-time from 20 hours per week.

Working Pattern:
37.5 hours per week based on a shift rota

Our normal working hours are:

Monday
Thursday (Alternating 8am4pm and 12pm8pm)
Friday (Alternating 8am3.30pm and 10am5.30pm)
Saturday (9am1pm working one in four Saturdays)

Location:
Exchange Quay - Manchester, M5 3EF

Contract Type:
Permanent

Hours:
Full or Part Time available

Salary:
£23,000 - £26,000 per annum plus competitive benefits

You may have experience of the following: Customer Advisor, Call Centre, Customer Service Advisor, Claims Agent, Customer Service Agent, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact CentreOperative, Contact Centre Advisor, Sales Advisor, Sales Executive, Debt Recovery, Financial Services, Probate Debt Recovery, etc.

REF