Customer Support Advisor - Shrewsbury, United Kingdom - Absolute Personnel

Absolute Personnel

Verified Company

Shrewsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Advisor

Shrewsbury

Permanent

Monday-Friday 8.30am-5pm

Up to £11 per hour DOE

An exciting new opportunity has become available for a Customer Support Advisor to join our client's team in Shrewsbury who specialise in supplying cleaning and janitorial products.

You will be the in-house sales frontline of the company to customers, processing and expediting sales orders, building outstanding levels of customer relationships, and resolving customer queries.

Duties include:

To take and process sales orders and enquiries promptly and accurately
To represent the company to customers and others in a professional and courteous manner
To ensure customer and other records are maintained and updated promptly and accurately
To proactively contact customers to agreed schedules as required in conjunction with members of the Customer Response Team
To act as the intermediary between the Customer, Purchasing, Logistics and Sales for resolution of queries and issues arising
Maintain relationships with existing and potential customers to facilitate the growth of the business profitably

Required:

Good team player with excellent time management skills
Communication and organisation skills
Excellent working knowledge of Microsoft Office Word, Excel and Outlook
General office skills
Professional and courteous telephone manner
Strong relationship development and communication skills to foster positive relationships both internally and externally
Customer service

Experience: