Onboard Host - Kingston upon Hull, United Kingdom - Hull Trains

Description

Who are we?

Hull Trains is an open-access operator running seven daily services to London King's Cross from Hull, Brough, Howden, Selby, Doncaster, Retford and Grantham.

Now in our 23rd year of operation, we are an institution in the Humber region with a commitment to both our customers and the local community.

Our colleagues are what set us apart: Local people, working for a local company, providing first-class services to the local community.

They love working for Hull Trains, and this is evidenced by our high retention levels and a policy of promoting from within.

We have countless examples of people who have progressed through our ranks and now hold senior positions within the business.

We are dedicated to equality and diversity, with a workforce made up of 50% male and 50% female colleagues, and the highest percentage of female Drivers in the country.

In 2023, we were named as the Top Employer of the Year at the Women in Rail Awards for our commitment to equality and diversity.

Hull Trains was the first rail operator in Great Britain where journey levels exceeded pre-pandemic levels.

We now provide more passenger services on larger trains than ever before and are transporting record numbers of passengers on board.

Our Paragon fleet is also one of the most modern and environmentally friendly on the UK's rail network.

We are a company that is on the up A proud local employer with a team of on-board colleagues who are not only committed to delivering excellent customer service but also dedicated to the city of Hull and the surrounding communities.

Hull Trains is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.


About the job
We are recruiting for
3 x Onboard Hosts

The purpose and objectives of this role are:

• Comply with the Hull Trains Food Safety Policy.
• Maintain a hygienic working area within the Food Safety Policy and HACCP guidelines, holding responsibility for all goods, stock rotation and to alert management of any discrepancies or poor practices.
• Maximise catering revenue through proactive selling onboard.
• Undertake direct hospitality and customer service duties on board as directed by the On Board Manager & On Board Experience Manager.
• Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company's specification.
• Meet sales targets.
• Ensure that all paperwork is completed correctly in line with the company's standard requirements, relating to on board stock control, food hygiene and financial.
• All stock control issues including rotation, storage and top up ordering.
• All prescribed cleaning duties are undertaken in the course of your shift.
• Offer assistance to all other Hull Trains departments during times of disruption to ensure that customer service and operational excellence is maintained at all times.
• Undertake full meet & greet duties at all stations and in line with Hull Trains standards.
• To ensure that all marketing material required on board are requested and delivered to services in a timely manner.
• To ensure wastage is minimised through stock rotation and control.
• To ensure that sufficient stock levels, both ambient and perishable are maintained to provide 100% stock levels to all train services.
• Accurately record all issues made from the Service Centre using the Stock Management system.
• Protect the company and customer's assets, this includes wastage by being vigilant and reporting any suspicious situations to your Line Manager.
• Carry out stock counts as required and enter results accurately into the stock systems.
• To work closely with all members of the Hull Trains team to ensure that we have the highest standards possible on our services and that we work within a safe environment.

You'll need to be:

• Able to follow a set 7day roster with a variety of early to late shifts, including overnight lodgings in London. This differs slightly for parttime colleagues, but rosters will include early and late shifts and weekend working.
• Customer service experience within a sales background.
• Cash handling and card payment experience.
• Excellent communication skills to engage with customers and colleagues.
• Level 2 Food Safety and Hygiene Certificate, or food safety experience (desirable).
• Stock handling experience (desirable).
• Stock control and ordering experience (desirable).
• Comprehensive standard of education.
• An energetic and enthusiastic approach to problem solving and teamwork.
• NVQ Level 2, Customer Services or equivalent or be actively working towards it, (desirable).
• Knowledge of the General Data Pr