Revenues and Benefits Quality Assurance Officer - Surrey, United Kingdom - Eden Brown Synergy

Eden Brown Synergy
Eden Brown Synergy
Verified Company
Surrey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Revenues and Benefits Quality Assurance Officer


I am working with a Public Sector Organisation based in Elmbridge Borough Council who are looking for Revenues and Benefits Quality Assurance Officer experienced Initially 7 Months.

The role is full time, to start ASAP and paying £23.62 Umbrella per Hour. The role is in scope of IR35.


Purpose of the Role:
To assist the Quality Manager in providing Quality Assurance in Benefits and Local Taxation.


This will include property inspection, benefit appeals, review of benefit assessment and provision of training to Customer Services on policy interpretation, in particular benefit claims.


Responsibilities:


The post holder must have and maintain a good knowledge of the relevant legislation and court cases in relation to the Benefits and Local Taxation function of a Local Authority.

Good IT skills and previous experience using Revenues and Benefits software (preferable Academy) would be advantageous.

To assist the Quality Assurance Manager with:

  • Quality Assurance of Housing Benefits and Local Taxation
This will require a full understanding of assessing benefit claims processing and local taxation regulations.

  • Property inspections for the Council Tax and Business Rates to ensure that the Councils tax database is accurate.
  • Preparing the information for and representing the Authority at Tribunals
  • Responding to complaints and attending valuation tribunals.
  • Process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors.
This job description is not an exhaustive list of all the duties and responsibilities of the post. It may be changed in the light of experience and departmental needs of the service.

Eden Brown Synergy is an equal opportunities employer.
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