Customer Support Specialist - Northampton, United Kingdom - S-SA Digital

S-SA Digital

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Specialist - SaaS | Tech

Northampton (Hybrid)

£24,000 + Benefits

We are working with a highly successful SaaS business in Northampton who have recently been acquired in a multi-million pound buyout.

Now part of a Global Technology business, they are entering hypergrowth phase, as their platform now has users exceedingover 1.2Million on their platform.

As part of this expansion, we are now looking for a Customer Support / Application Support Specialist to join their team.

This is a varied role that will see you dealing with existing and new customers of their Application ensuring they are both maximisingthe usage of the software, but also helping with their onboarding, ensuring Customer Success.

You will also be answering questions regarding App features and pricing, so some basic tech knowledge, or a desire to learn the product features quickly, will be beneficial.

In terms of experience, this is less important than enthusiasm, passion for developing a career in tech along with a natural empathy and inclination to deliver first class customer service.

Experience in a Customer Service (With maybe a degree or qualification in computing or computer science) or Application Support type role, would be beneficial.

Keywords:
Customer Success, Application support, Customer service, Mobile App, Platform, SaaS, PaaS, Tech, Client services, customer experience, satisfaction, onboarding.