Handover Retentions Specialist - Stockport, United Kingdom - RRG Group

RRG Group

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RRG Group

About RRG Group

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions.

Demonstrate our core values

Passionate, Professional and Fair. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today but as history shows; that won't stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG

Benefits of working at RRG Group
24 days holiday including Bank Holidays rising with length of service up to 38 days. Workplace Pension Scheme.

After successful completion of 6 months' probation period, you will be eligible to go into our Employee Car Scheme (Toyota / Lexus / Skoda).

Fantastic future career opportunities as expected from a large and progressive Company. Wellbeing support. Great team spirit, charity events and the flexibility to get involved in various fundraising events.

Opportunity at RRG Lexus, Stockport -
Handover/Retentions Specialist

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Handover/Retentions Specialist at our RRG Lexus Stockport branch.

We will provide excellent training and genuine career progression opportunities in return.

Excellent customer service skills and enjoys to work with people. History of working within customer services or a customer-facing role in the retail industry. Enjoys working in a high-pressured environment. Enjoys working to and can achieve challenging targets. Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude. Able to work independently. Able to multi-task and switch quickly between tasks. Willingness to learn, develop and keep up-to-date with complex/ technical/product information. Strong organisational and prioritisation skills. Strong people/communication skills. Is a team player. Offers help and support to others.

Duties and highlights of this role include the following
Talks with and listens to customers to build rapport and develop relationships. Manage a multifaceted bank of orders keeping each client up to date with the ETA of their vehicle. Progressing each sale whilst ensuring the order matches the requirement upon handover. Demonstrate ability to sell incremental add on products to gain additional commission. Manage pre handover documentation, Finance, DVLA and Insurance, to allow ample time to deliver the vehicle. Uses in-depth product knowledge to guide the customer in the operation of their new vehicle. Executes post-handover contact with the client to ensure complete customer satisfaction. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers.