Customer Support Assistant - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adjuster Support Technician - Stoke - Team FAST
Davies Group are currently looking for an Adjuster Support Technician to join the team.

Joining Davies as an Adjuster Support Technician means that you will provide exceptional customer service to all internal and external customers.

So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service.

Duties & Responsibilities

Answer inbound calls
Issue reports to clients when required
Resolve customer queries proactively
Appoint suppliers
Make outbound calls to customer/supplier/clients
Dealing with and actioning associated tasks in relation to claims
To support the field adjusters and associates
Compile reports within the Adjuster/Technician partnership
To carry out any reasonable instruction given by their senior manager, in line with business requirements

Skills & Experience:

Excellent customer service
Logical approach
Compassionate
Good attention to detail
A professional and adaptable communication style both written and verbal;
Efficient administrative skills;
Strong numeracy, literacy, and IT skills;
A proactive attitude, and an enthusiastic approach

There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it's transferrable skills and qualities that we value here at Davies.

If you have what we're looking for, as set out above, and you're on board with the values as per our "Big IDEA", then we'll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.

What we What We Offer: