Lettings Advisor - Braintree, United Kingdom - Eastlight Community Homes

Eastlight Community Homes
Eastlight Community Homes
Verified Company
Braintree, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

An exciting opportunity for a Lettings Advisor to join our Housing Services team**We are currently looking for a
Lettings Advisor who shares our
Ambitious, Accountable, and Inclusive value, committed to communities and doing the right thing to make a positive difference.

Reporting to the
Allocations and Lettings Manager, you will act as an
Ambassador for Eastlight and work in partnership with customers and colleagues to constantly improve our services.

You will be responsible for providing
excellent lettings service for Eastlight and to our customers.

You will work across the Development teams, Home Solutions Teams, Customer Services Teams, and Tenancy Management teams to have a joined-up approach and ensure a smooth company-wide service delivery to all our teams and our residents.


UK driving licence and access to vehicle is essential for role

The Letting Advisor

  • Provide advice to clients on complex issues relating to relevant area of housing lettings, tenancy, or support, to provide effective customer support and resolve issues appropriately.
  • Manage a caseload of customers or properties to help ensure that check ins and support are provided, and that individuals are helped into tenancies, and are supported during their lives in Eastlight homes.
  • Carry out face to face interviews, home visits and telephone contacts with customers to diagnose and understand customer issues and needs, so that advice and guidance provided is suitable and targeted.
  • Liaise with and work closely with colleagues, other relevant organisations, and family/supporters to access specialist support and funding and to refer tenants to other providers of care or support.
  • Manage the mutual exchange process with regards to inspection visits etc. where appropriate.
  • Effectively administer the Choice Based Lettings (CBL) scheme to provide choice & transparency and to build sustainable communities. Positively promote and let housing for customers and promote the downsizing assistance scheme.
  • Provide a comprehensive response to all enquiries regarding allocations and garages using the customers preferred method of communication.
  • Encourage, motivate, and support tenants to live as independently as possible within the local community using a handson approach as necessary
To demonstrate our commitment to you, we have developed a sector leading total rewards package.
-
£29,169 (pro rata) annual base salary:


  • Group stakeholder pension plan [employer matches 2X, up to 8%]
-
Permanent part time:


  • Annual wellbeing grant of £200 per annum
  • Subject to eligibility
  • 30 days annual leave plus bank holidays
  • Trailblazing family leave [Maternity, Paternity and Adoption 12 weeks full pay / 6 weeks half pay]
  • Subject to eligibility
  • BUPA healthcare cash plan, life assurance
  • Formal qualifications and paid professional membership
  • We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex.
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work.
There has never been a better time to join us
Click the link to submit your CV and personal statement
:

[Eastlight Community Homes are not currently licenced to provide visa sponsorship].

Application closing date:
19/12/2002

Interview date:
05/01/2023 and 06/01/2023


Job Types:

Part-time, Permanent


Salary:

£29,169.00 per year
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