Front of House and Facilities Supervisor - Castle Donington, United Kingdom - Mitie

Mitie

Verified Company

Castle Donington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REF 28748

Front of House and Facilities Supervisor - East Middlands Airport

Weekly hours: 45h

Salary:
£

Job objectives and responsibilities

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main duties

Be a key driver in delivering a customer excellence culture
To act as the central point of contact onsite for all service lines, contractors, clients and guests
Work as part of a team to support the daytoday operatio of the building.
Build on relationships with the East Midlands Airport management/security teams.
Develop effective relationships with the key stake holders, client and external customers
Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required.
Flexibility in working hours is essential for covering annual leave and sickness were necessary.
Provide a VIP hosting and Concierge Service, including "Meet and Greet" and Reception duties
To be responsible for managing access / egress of all personnel entering / leaving the facility.
Work to a and fully understand a standard set of operating procedures processes that are implemented across the Corporate facilities. Assit with requlary updating and reviewing.
Manage conference room diaries and bookings and Coordinate Conference Room configurations
Manage all logistics in support of customer visits and ensure seamless transition including the checking of visitor security clearances prior to entry and carry out site induction.
Coordinating deliveries to site and coordination of incoming/outgoing mail
Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
Manage/ordering of the site stationery supplies
Coordinate Guest Wi-FI
Provide support with coordinating events on site and liasing with Catering/hospitality teams.
Raise building maintenance and compliance faults around the building to the Mitie Helpdesk and monitor until resolved.
Participate in ISO audits if/when required.
Monitor and record visitor usage of centre
Management of car parking facilities.
Complete daily walkaround and safety checks of the building and carry out basic administration tasks to support the business.
To ensure all customer requests are dealt with efficiently and effectively.

Person Specification

Flexibilty with working hours
Strong professional image
Ability to remain calm and composed under pressure
Customer focussed always putting the Customer at the forefront of everything you do.
Ability to communicate effectively with Customers and personnel at all levels of the Organisation
Interpersonal Savvy
Cultural Awareness
General Business Awareness
Organisational and Time Management Skills
Hospitality experience
Customer orientated approach with a high attention to detail
Knowledge and operational experience of Microsoft Office software
Desire to continually improve and selfdevelop
SIA Licenced (preferable

- training will be provided)

A clear understanding of Health & Safety practices, IOSH MANAGING SAFELY OR NEBOSH
PREFERABLE
Applicant to undergo security vetting procedure
Passionate about exceptional customer service.
Experienced in Front of House/ Facilities ideally gained within a corporate or 5 Star hotel.
Confidently able to manage emergncy situations and make decisions as required.
Strong team player with a commitment to support their colleagues.
Excellent written and oral communication skills.
An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers