Korean Customer Support Associate - Leeds, United Kingdom - Sportserve

Sportserve

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sportserve forms part of a remarkable group of GameTech companies, focused on delivering first class gaming experiences, sports-betting and casino products for our users worldwide.

Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide.

Offering office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to:

Coordinates with relevant departments to raise and solve customers' inquires.
Ensures the customers' questions were fully understood and solved
Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
Meets or exceeds KPI targets on effectiveness and efficiency.
Provides quality and accurate service.
Escalates issues to specific superior/s.
Follows instructions of immediate superior and/or Officer(s)onDuty.
Gives feedback and suggestions to immediate superior for issues and procedures, etc.
Coordinates well with other CS staff, superiors and colleagues from other departments.
Responsible and has the initiative to take part in the department's growth and development.
Provides answers and solutions to customers in a professional and respectful manner.
Demonstrates extensive knowledge in products and system tools.
Follows internal department procedures and complies with companywide rules and policies.
Performs any reasonable task assigned by their superior.

Requirements**:

Preferably a college graduate.
Service oriented and open minded
Flexible in shifting schedule.
Good communication and interpersonal skills in Korean
Can speak and write in English(at least intermediate level)
Preferably Sportsoriented, especially with Soccer and American sports.
Must have good typing skills.
Preferably with customer service experience.
Has good communication skills.
Displays excellent problem solving and people skills.
Must be independent, selfmotivated, show initiative and has a strong sense of ownership/responsibility.
Display willingness to learn/fast learner.

Applications in English only please

Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.