Customer Service Advisor - Southend-on-Sea, United Kingdom - Ventrica

Ventrica
Ventrica
Verified Company
Southend-on-Sea, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor - Ferrero (Fixed Term Contract)

Do you love chocolate? We have an amazing opportunity for Customer Service Advisors to join our team working for well known confectionary company, Ferrero.

This role is a Fixed Term Contract from 12/02/2024 until 30/03/2024.


The role will see you working on brands owned by Ferrero, the world's third largest confectionery company and a major player within the fast-moving consumer goods sector.

Ferrero is the home of leading iconic brands like Ferrero Rocher, Nutella, Kinder Surprise, Kinder Bueno, Thornton's, Tic Tac as well as many other iconic products.

You will not only support the brands, but you will also be supporting the e-commerce operation for Thornton's brands.


What will I do?

  • Handle a variety of consumer queries.
  • Be an advocate for the brand and ensure the consumer is at the heart of every interaction.

What do I need?

  • A desire and genuine passion for delivering excellent customer service. ensuring an empathetic approach.
  • Previous customer service and complaint handling experience is essential.
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer.
  • Strong written and verbal communication skills.
  • Experience of working in a customerfacing environment.
  • Works well within a team.
  • Confident IT skills.
  • Flexibility, professionalism, drive and willingness to learn.

Working Hours and Location:


  • Fixed term contract until the 30th March 202
  • Full time 40 Hours per week
  • Core hours: Monday to Saturday 8:30am to 6:00pm
  • 2 weeks training Monday to Friday, 9:00am to 6:00pm
  • Flexibility may be required during peak busy periods to meet the needs of the business
  • This role is office based at our Southend-OnSea office

Why work for Ventrica?

  • Standard holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a prorata basis for parttime staff.
  • UKwide discounts for our various retail clients
  • Pension scheme
  • Health care plan
  • Employee Assistance Programme
  • Full and indepth training provided as well as access to training source materials to help guide you in the role and for ongoing learning/development
  • Reimbursement on eye tests
  • Social events organised by Ventrica both in and out of office
  • Charity fundraising events, if you raise money for a charity, we will match the amount raised
  • New parents receive a Maternity/Paternity pack
  • Mental Health First Aiders
  • Most importantly, working alongside an awardwinning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible.
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation.

In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards.

We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

More jobs from Ventrica
See all jobs of Ventrica