Medical Secretary/booking Administrator - Peterborough, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Assisting in the provision of an efficient and responsive service, required to support Consultants and their medical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements.


  • Provide efficient and comprehensive secretarial and administrative support within the Orthopaedic Department.
  • Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations.
  • Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
  • Ensure patients receive accurate admission information using the Patient Administration System (PAS), under the guidance of the Senior Medical Secretary/Booking Administrator.
  • Select patients for admission from the in turn waiting list and/or respond to consultant's requests. Identify and discuss any problems and initiate and communicate any actions that need to be taken.
  • Act as the first point of contact for waiting list enquiries from patients, GPs and other parties providing information within confidentiality and data protection guidelines.
  • Actively take part in weekly team meetings to ensure the department is flexible in its approach to changing workloads.
  • Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality is maintained at all times.
  • Manage the 18 week pathway and be proactive in reducing waiting times.
  • Liaise directly with the patients to agree their preassessment and admission dates.
  • Support workloads within the Orthopaedic Department and cover for colleagues in their absence.


Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

  • Access to the NHS Pension Scheme
  • Relocation allowance in line with the Trust policy
  • Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
  • Free staff car parking on all our hospital sites during this financial year
  • Inhouse Physiotherapy Services
  • Career development and training opportunities
  • Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
  • Subsidised meals at our hospital restaurants
  • Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card


If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.

Please refer to the job description and person specification for information regarding the job role.
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