Outpatients Administration Team Supervisor - Wimborne, United Kingdom - Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust
Dorset HealthCare University NHS Foundation Trust
Verified Company
Wimborne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We have an exciting opportunity for an Outpatient Supervisor to join our administration team at Victoria Hospital, Wimborne and covering St Leonards Community Hospital.

We are looking for an enthusiastic and motivated individual to provide line management to the outpatient admin staff and receptionists.

This is a full-time role for37.5 hours per week, Monday to Friday 0800 to 1600.


You will have excellent customer service skills and will be fully committed to providing a high-quality service to patients, staff and visitors alike.

A positive attitude and professional approach is essential, as is the ability to multitask, manage your own workload and see tasks through to completion.

Excellent interpersonal and communication skills (both verbal and written) are essential, as is a good knowledge of I.T.

The role is extremely varied, interesting and challenging and will provide you with the opportunity to enhance your skills.

Being a key member of the team, your day-to-day duties will include managing the outpatient admin team at Wimborne and its workload and to be the point of contact for outpatients at St Leonards.

You will be providing support to the outpatient nurses, liaising with consultants and their secretaries, and completing statistics for the department.

You will be based at Wimborne but will work on site at both hospitals as required.


The main duties of the role are:

To manage the clinic support outpatient administrators on a day-to-day basis ensuring that the administrative needs of the services are achieved to the required standards.


To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

To drive the delivery of efficient and accurate processing in the booking of patient appointments, ensuring all clinics are booked to full capacity


To be the responsible for the clinic environment including adherence to infection control procedures, health and safety requirements, medical device management and IT device management.

To manage the reception teams.


You will be working at two small, friendly community hospitals both with a family atmosphere and staff who put the patients at the heart of everything they do.


At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services.

We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.

It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.


Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people.

We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity.

We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.


Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know.

And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

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