Investor Services Team Lead - London, United Kingdom - Artemis Recruitment Consultants Ltd

Artemis Recruitment Consultants Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an Investor Services Team Lead for our client to join their Operations team based at in either their London or Guildford office to cover Maternity Leave.

The role involves hybrid working at least two days office based.
- maintain the oversight and governance required to manage the Investor Services team including procedures, training, breach and incident monitoring control reports etc.

They will work as part of the Investor Services management to promote and monitor the processes required to deliver quality and timeliness of work carried out by the Investor Services team;

- promote a positive client and FA experience;
- assist in the development and implementation of efficiencies, new processes and technical solutions across the department.

They will work to support the management of thirdparty relationships for PFM, mainly, but to make sure that there are consistencies across PFM and PPM where possible.

Main Responsilities:

To support and monitor the accurate processing of new discretionary and fund business
Obtaining appropriate documentation (AML and otherwise) as required
Correct payment of income and withdrawals
Managing customers expectations through the consumer duty and TCF initiatives, supporting a good customer experience
Ensuring compliance with relevant CASS and other regulations across Investor Services processes and activities
Managing payment out calculations and processing for both clients and their advisers, including the oversight of the maintenance of associated standing data
Monitoring and supporting the calculation and payment of Rebates / Discounts timely and accurately
Providing the overarching support for checking investor services work, and building the support structure that a reduction in checking can be used when appropriate
Ensuring transactions are appropriately authorised where required
Maintaining a good overall risk and control mindset for managing the risks within Investor Services
Managing the production and dissemination of regular reporting, both internally and externally.
Monitoring that all instructions are accurate and properly authorised and completed by them in accordance with agreed timescales

Education / Qualification

Educated to GCSE level or equivalent
Relevant qualification in Compliance

Experience / Knowledge

Experience of working in Compliance and Money Laundering in the Finance industry, preferably in Fund Management.

Skills

Team player with a positive, results orientated approach;
Communication skills with the ability to communicate effective both written and verbally at all levels; Strong Interpersonal skills;
Ability to prioritise workload and adhere to deadlines; Demonstrable Problem Solving skills.
Ability to demonstrate tact and diplomacy when coping with difficult situations; Good administrative and personal organisational skills; Good numeracy skills.
Good IT skills / ability to use Microsoft Office and Excel.

If you are interested in this position then please submit a copy of your CV to Sam at Artemis Recruitment.