Claims Vendor Analyst - Manchester - CNA Hardy

    CNA Hardy
    CNA Hardy Manchester

    4 days ago

    Description

    Overview

    CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd\u2019s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

    Responsibilities

    • Working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.
    • Identify performance issue trends with vendors and proactively address with internal stakeholders.
    • Leverage vendor relationships to organise training to support needs of claims operations.
    • Delegated Claims Management: support the due diligence onboarding of new delegated claims administrators (DCAs).
    • Delegated Claims Management: support the renewal of delegated claims arrangements.
    • Delegated Claims Management: responsible for bordereau management process including: intake, accuracy and timeliness.
    • Delegated Claims Management: review the performance of delegated claims administrators and escalating identified issues accordingly.
    • Delegated Claims Management: oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied.
    • Delegated Claims Management: supporting DA suppliers to resolve any identified performance concerns.
    • Quality and Audit (peer/internal/external): co-ordination of delegated and expert audits.
    • Quality and Audit (peer/internal/external): reviewing outcome of vendor audit process and management of claims actions and performance plans/improvement measures.
    • Vendor Management: working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.

    Qualifications

    • Organisation skills
    • Stakeholder management skills
    • Excel skills
    • Prior experience managing bordereau
    • Knowledge of delegated authority
    • Understanding of claims process and the role vendors play
    • Customer focused
    • Claims handling experience in a variety of lines of business (both first and third party) would be advantageous.
    • Interest in process improvement and automation

    Reporting To

    Senior Claims Specialist (Vendor)


    #J-18808-Ljbffr

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