Customer Service Executive - Colchester, United Kingdom - LMA

LMA

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Some Key Responsibilities Include:

Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders andmanagers where appropriate.
Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
On the back of customer contacts review the customer selfhelp portals (where they exist) and suggest new content or amendments to the relevant team.
Managing daytoday business processes, liaising with other departments where appropriate.
Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.

**Knowledge and Qualifications

Experience of Microsoft Office, including intermediate knowledge of Excel.
Previous Customer Service experience, minimum of one year preferably in an office.
Experience of working to KPI's/SLA's.
A good standard of Education including English and Maths.
Understanding of the role of related departments and have a range of contacts outside and within Customer Service.
Intermediate knowledge of SAP and Salesforce.