Managed Services Team Leader - Cardiff, United Kingdom - LexisNexis Risk Solutions Group

LexisNexis Risk Solutions Group
LexisNexis Risk Solutions Group
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Leading a team of Managed Services Analysts and Customer Service Advisors, this role will be responsible for ensuring efficient operational day to day performance and delivering quality assured client projects within agreed timescales.

You will proactively manage workflow and resources to ensure high performance and productivity.


Responsibilities

  • Accountable for the overall performance of a team of Managed Services Analysts and Customer Service Advisors
  • Ensuring that all project work is completed and returned to clients within set deadlines
  • Ensure that quality checks are complete on team members work to ensure that quality standards are met
  • Regularly review and maintain departmental workload schedules to ensure timely completion and delivery, including team capacity, utilisation and productivity
  • Support implementation of new products and processes
  • Responsible for coaching, developing and motivating team members, including regular one‐to‐one performance reviews/annual appraisals within the department
  • Ensure that departmental SLA's are met by the team
  • Provide monthly performance statistics to the Head of Managed Services, Operations Director and other key stakeholders
  • Provide advice and support to the team as necessary, identifying development and training needs based on performance and taking ownership of the delivery of appropriate training
  • Devise and follow processes to encompass all Managed Services requirements within the department
  • Perform duties as reasonably assigned

Competencies:


Personal Capability

Practices Self-Development

  • Takes ownership of own development and career and learns from success and failure, whilst initiating regular conversations with manager, coach or mentor regarding selfdevelopment
  • Understands what is required by the business to be successful and maps development plan accordingly, utilising formal and informal networks effectively

Solves Problems and Analyses Issues

  • Identifies and highlights new trends, potential problems and opportunities early
  • Effectively coaches others on how to analyse information to solve problems and seek alternative ways to address complex scenarios

Innovates

  • Actively contributes to team culture of innovation, whilst encouraging and supporting others to share new ideas
  • Focuses innovative effort on highest impact issues and areas, and is willing to take calculated risks

Results Focused

  • Communicates expectations clearly
  • Follows through on commitments to ensure they are successfully completed and goals are achieved whilst building commitment in others for their individual and team objectives

Interpersonal Skills

Communicates Powerfully and Prolifically

  • Provides clear instructions and direction to others
  • Is able to both actively listen to and effectively question to understand another's viewpoint
  • Helps others understand situations by communicating business context

Collaboration and Teamwork

  • Promotes a high level of cooperation between all members of the work group
  • Keeps team informed of all relevant information affecting the organisation, team members and their work
  • Looks for ways for team to work with other teams and divisions

Builds Relationships

  • Balances "getting results" with a concern for others' needs
  • Initiates contact with other teams or divisions to build relationships that enhance the business results
  • Manages conflict within work groups

Develops Others

  • Utilises PDPs to their full potential
  • Gives timely, specific and appropriate feedback about development needs
  • Advocates for individuals with strong performance and potential within the organisation

Job Types:
Full-time, Permanent


Pay:
£27,000.00-£35,000.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Work Location:
In person
More jobs from LexisNexis Risk Solutions Group
See all jobs of LexisNexis Risk Solutions Group