Internal Customer Account Co Ordinator - Taunton, United Kingdom - Wellington, Somerset

Wellington, Somerset

Verified Company

Taunton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Internal Customer Account Co-Ordinator
We are looking for an enthusiastic person to join our Sales Administrator team.

You will ideally have 3-5 years Manufacturing experience preferably within the corrugated industry.

Attention to detail is compulsory along with a willingness to learn.

You must be computer literate with an interest to learn new computer programs.

Experience in Microsoft outlook, word, excel are beneficial.

Excellent customer service skills are essential.

Some purchasing experience is required and you should feel confident communicating with suppliers.

Administrative Duties:

Ensure that customer's orders are correctly interpreted, entered onto the order

processing system Abaca and works orders raised for production

Maintain contact with customers who have 'standing' orders, ascertain their weekly

requirements and arrange call off with the production Manager

Answering phone calls and transferring them as necessary
Trouble shoot customer queries and general enquiries, liasing with colleagues internally to resolve them.
Organise the placement of orders on external suppliers for bought in board and

other processes ensuring OTIF.

Ensure that customer complaints are resolved in a helpful and timely fashion and

that corrective action is taken for the future.

Setting up of customer specs on our Abaca system and raising sample requests as required.
Booking in of raw material and dealing with any rejects with the supplier.

Pay is negotiable and dependant on expereience.

Work Remotely

Job Type:
Permanent

Benefits: