Customer Service Advisor - Newark-on-Trent, United Kingdom - Futures Advice

Futures Advice

Verified Company

Newark-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employment:12 Months Fixed Term Contract

Hours:37 hours per week

Location:
Newark, Nottinghamshire

Salary:
£21,000 (Grade 2)

What are we looking for?

To ensure a high standard of customer service is provided to all customers, both face to face and via the telephone to signpost them to the support we can provide to help them find suitable employment opportunities.

Roles & Responsibilities

Covering reception duties to include welcoming clients, answering calls, booking appointments

and supporting customers with form filling, if required

Auditing, archiving & reporting on all contracts
To support maintenance of databases ensuring efficient and accurate data input
Using Microsoft office for creating, inputting, storing, organising and manipulating data and reports.
Provide all admin support within the Business Support Team
Ensuring the working environment including meeting rooms and stationery areas are kept tidy

and appropriately stocked with relevant materials.

Processing of all data relating to all contracts
Undertake administration duties given by the line manager/senior.
Training staff as required in administration related areas
Provide helpline cover on the National Careers Service helpline and undertake the associated

work that is involved.

Contributing to team effort by accomplishing related results as needed

How to apply:

How to apply:

Who Are We?
At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career.

So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life.

At Futures, our company-wide values underpin who we are and what we do, and it's essential that all colleagues share these.

Have passion
Do the right thing
Make a difference

Join our team and help us make a difference to people's lives.

What can we offer?
-
Pension Plus Plan: Automatic enrolment into the People's Pension scheme with 5% employer contribution and 3% employee contribution.
-
Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10.
-
Westfield Health insurance covering optical and dental appointments and 24/7 counselling and advice.
-
Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
-
Holiday Plus: Opportunity to buy additional leave after a year's service.
-
Protection of Loss of No Claims Bonus/Excess Insurance Scheme: Designed to provide a measure of compensation for Loss of Bonus or payment of Excess,
-
Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel

**Disability Confident