Customer Service/ Collections Advisor - Stroud, United Kingdom - Juice Recruitment Ltd

Juice Recruitment Ltd

Verified Company

Stroud, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice Recruitment are excited to be supporting a leading company in Stroud, their search for Customer Service/ Collections Advisors to join their dynamic and fun team

If you are an enthusiastic, organised and determined individual this role could be perfect for you.

DAY TO DAY:

Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
Take payments and negotiate affordable repayment options with customers to get the best possible outcome for the customer and the Company.
Investigate and resolve customer queries (which can be both sensitive and complex in nature) by working with other departments within specified timescales using various communication methods.
Process and progress accounts through our internal debt collection processes.
Ascertain full contact details (full name, telephone & address) for the customers, which may involve contacting letting agents, landlords, housing associations, etc.
Process, cleanse and format data and update systems and records accurately, including external industry bodies
Adhere to industry compliance and regulations such as the Data Protection Act.
Work within the team to achieve both personal and team objectives set by team leader or manager

WE WOULD LOVE TO SEE:

Previous experience in customer service roles with an excellent attention to detail and investigative skills
Confident and professional telephone manner
Team Player with ability to build rapport with customer and the team
High level of numeracy, accuracy, and problemsolving ability
Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)
Excellent listening skills, verbal & written communication skills
Ability to organise workload and multiple priorities and use own initiative

Working hours: 36.5 hours per week, Shift pattern - Monday - Thursday between , Friday and 1 Saturday per month