Customer Service Advisor - Bedford, United Kingdom - University of Bedfordshire

University of Bedfordshire

Verified Company

Bedford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application closing date

23/05/2023

Location

Bedford

Salary

Grade 4, £22,630 to £24,715

Contract

Full-time, Maternity cover, fixed term from July 2023 to January 2024 Monday Tuesday-Thursday Friday

Contractual hours

Blank

Basis

Blank

Job category/type

Professional services

Attachments

Blank

Job information

The Customer Service Advisor (Reception) will join a small reception team responsible for greeting visitors, contributing to the staffing of the University switchboard and signposting students to appropriate student services.

The reception desk is open and therefore flexibility in shift changes is required.

To provide an initial point of customer service on the reception desk, to respond to and resolve customer enquiries via face to face, online and telephone.

The post holder will be providing a wide range of information and services and work primarily in Bedford with some travel to Luton.

The Customer Service Advisor (Reception) will contribute to the student experience by taking ownership of the enquiry, liaising with other relevant University staff and ensure that the enquiry is completed within a specified time period.

This is an on-campus role.

Interviews will be held on 15 June 2023.

For a full job description and person specification,

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University is committed to equality of opportunity and values the diversity of all its workforce and student population.

To apply:

Applications will not be accepted after this deadline.