Leasehold Officer - East London, United Kingdom - MMP Consultancy

MMP Consultancy
MMP Consultancy
Verified Company
East London, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

MMP Consultancy are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a 6 month basis.


Main Responsibilities:

  • Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
  • Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
  • Authorise and check payment plans
  • Advise the account holder on the legal and statutory basis of service charges as appropriate
  • Instruct court/ recovery action as necessary

Key Knowledge & Experience:

  • Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
  • Broad knowledge and awareness of current issues and developments affecting the management of housing
  • Experience in leasehold management and practice, or of arrears management
  • Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
  • Experience of liaising with resident, homeowner, or comparable stakeholder groups
  • Experience of working with property management and accounting IT systems
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