Membership Coordinator - Manchester, United Kingdom - The University of Manchester

The University of Manchester

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Where will you be working?
The Association of University Administrators (AUA) is the professional association for university professionals.

For over 60 years, we have supported the professionalisation and advancement of higher education administration and management by connecting and developing HE professionals.

We help our members realise their potential as HE professionals by providing a range of opportunities to identify their development needs and achieve their career ambitions.

The AUA is embarking on an exciting evolution as we redefine our purpose and offer to the sector. Our new strategy, supported by a new modern and bold identity, was launched at our annual conference in July. Find out more about the AUA.

Overall purpose of the role

The Membership Coordinator plays a key role within a small, committed and ambitious team at the heart of UK HE.

This role is where an all-round membership professional will flourish, because you'll be getting involved in a wide range of membership activities.

With a 'hands-on' approach, you'll get great exposure to the senior leadership team and the Board of Trustees from the outset

You will support the AUA with membership services, events, communications and general office administration. This includes management of databases, responsibility for front line administration, event logistics and communications to members.

You will work with the team to grow the AUA membership and promote the AUA as a crucial part of the HE ecosystem.

Supported by the Membership and Marketing Manager, the Membership Coordinator will:

Use insight and analytics to track and report membership data.
Field enquiries from members, stakeholders and the general public.
Update the website and provide first line support to website users.
Support member platforms and the handling of membership data.
Finance administrative support such as creating and sending invoices, setting up direct debits, providing updates on budget allocations, and taking card payments.

Who you are:

With a passion for and a proven ability in membership, you will be comfortable delivering a first-class membership experience for our customers.

Your experience will include handling member and stakeholder relationships, reporting up to date and accurate data on membership numbers, and conducting market research with members - ensuring all of our members are having a positive experience throughout their membership journey with the AUA.

It will help if you are self-motivated, with good attention to detail, which ensures that our membership offer and services maintains the quality of our brand.

In addition, your interpersonal and communication skills will enable you to collaborate effectively, share knowledge and insights with colleagues, and develop relationships within HE organisations and with our members and stakeholders.

What you will get in return:

Fantastic market leading Pension scheme
Excellent employee health and wellbeing services including an Employee Assistance Programme
Exceptional starting annual leave entitlement, plus bank holidays
Additional paid closure over the Christmas period
Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.

All appointments are made on merit.

Our University is positive about flexible working you can find out more _here_

Hybrid working arrangements may be considered.

Any CV's submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name:
Soni Zaman

General enquiries:

Technical support:

**Please see the link below for the Further Particulars document which contains the person specification criteria.