Engineering Scheduler - Leeds, United Kingdom - Gough & Kelly
Description
Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.
We work with customers including LUFC, Sheffield University and City of York Council.
We now have an excellent opportunity for an experienced and motivated
Engineering Scheduler, with a minimum of 2 years' experience, to join the fast-paced team in Leeds.
The position:
- Permanent, fulltime
- 40 hours per week
Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees.
- Enhanced sick pay
- Holiday entitlement increasing to 24 days, with length of service, plus 8 bank holidays
- Employee Assistance Programme (EAP)
- Private Healthcare Scheme (with length of service)
- Employee Benefits Programme (with length of service)
- Ongoing training
- Pension Scheme
- Cycle to Work Scheme
- Company social events
Main duties:
- To answer and handle internal and external phone calls
- To audit completed engineer jobs and determine their cost prior to generating the invoices
- To manage all outstanding small works, ensuring they are prioritised and carried out within a suitable timeframe
- To liaise with engineers, as required, and to help them work efficiently
- To schedule and issue engineering jobs on a daily basis
- To track all service jobs on the engineer's PDA's
- To carry out service desk administration duties
- Have at least 2 years experience in a similar role
- Experience with CASH or similar systems is desirable
- Have experience with scheduling and planning staff workload
- Have excellent verbal and written communication skills
- Have strong customer service skills
- Have good teamwork skills
- Have advanced IT skills, including Word and Excel
- Technical knowledge of CCTV, intruder alarms and access control systems is desirable
We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.
Job Types:
Full-time, Permanent
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Experience:
- scheduling: 2 years (preferred)
Work Location:
In person
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