Customer Care Administrator - Cramlington, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Cramlington, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Great opportunity to work with a company who truly values its employees. A well established local business who are expanding massively across the UK and Germany. Amazing benefits
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Key duties include, but limited to:

  • Account administration
  • Maintaining an accurate database of customers for business development purposes
  • Working closely with the Customer Care team
  • Communicating effectively and liaising with other departments to solve problems or answer customer queries
  • Up selling and following up on leads given/quotations raised
  • Administering of returns and process accurate refunds
  • Monitoring online payment details to reduce risk of fraudulent orders being processed
  • Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
  • Providing cover for colleagues within the wider Sales & Operations Team during absence or busy times

Relevant Experience:


  • Proven experience within the B2B or B2C sector
  • Experience within a professional sales environment
  • Evidence of effective communication skills gained within a customer service
  • Strong MS Office and Excel skills
  • Proficiency with inhouse ERP systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read
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