Customer Experience Specialist - Isle Of Man, United Kingdom - CoinCorner
6 days ago
Description
We're looking for a Customer Experience Specialist to join our team. We're looking for someone who is passionate about helping our customers and always willing to go that extra mile to make our customers smileResponsibilities:
- Work with other departments to identify customers to send personalised gifts to. e.g. Support, Marketing, Business Development.
- Analyse data to identify customers to send personalised gifts to.
- Build/strengthen customer relationships.
- Improve the customer journey.
- Handle customer complaints.
- Help overcome customer objections and drive a positive resolution.
- Gather/implement customer feedback.
- Track, monitor, improve and report on customer retention metrics.
- Deliver an overall excellent customer experience.
- Stay uptodate with the latest Bitcoin and industry news.
Requirements:
- Strong written and verbal communication skills.
- Strong organisational and time management skills.
- Strong attention to detail.
- Ability to work in a fastpaced environment.
- Ability to work as part of a team.
- Friendly and positive, with a "cando" attitude.
- A knowledge and understanding of Bitcoin would be a bonus
Benefits:
- Complimentary food and drinks
- Onsite gym
- A day off for your birthday
- Free parking
- Regular team bonding events
- Competitive salary
- Annual bonus
- Benefit from a rewarding Staff Incentive Share Scheme
- Support with training and personal development opportunities
More jobs from CoinCorner
-
Customer Relationship Specialist
Douglas, United Kingdom - 2 weeks ago
-
Public Relations
Douglas, United Kingdom - 3 weeks ago