Guest Services Assistant - Talybont, United Kingdom - Away Resorts
Description
Location:
Barmouth Bay Holiday Park, Snowdonia, North Wales
Hours of work: 40 hours per week
Salary:
£11.44 per hour; Variable seasonal contract
What we need in a nutshell
You will be the main point of contact for our guests, welcoming them and checking them in and out efficiently, answering queries and solving problems, and delivering an unbeatable guest journey.
Who are we?
What you'll be doing
You'll be pretty much the first person our guests meet and you'll be there for them throughout their stay to make the guest experience as smooth and enjoyable as possible for them
This includes:
- Checking guests in and out of accommodation and delivering excellent service from the moment they arrive to the moment they leave
- Working closely with the Park Services, Accommodation and Hot tub teams to ensure all accommodation and maintenance issues are reported and fixed quickly and guests are kept in the loop
- Looking for opportunities for accommodation upgrades & packages, promoting our additional activities and services and encouraging guests to rebook before they leave
One more thing holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you'll need
We are looking for friendly and organised assistant who demonstrate the following:
- A strong customer service ethos
- Excellent communication skills, verbal, written and on the telephone
- An eye for detail and good organisational and problem solving skills
- Good numeracy, IT and MS Office skills
It's the icing on the cake, but not essential, if you have experience in a similar role in the Leisure/Hospitality sector and experience using the ParcVu booking system.
What we can offer you
This is an exciting and varied role with the opportunity to progress.
We look after you with a great range of benefits, including:
- Competitive Pension
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here's how to apply
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities.
We'll never accept any form of discrimination and we'll forever strive, not just for our product to be unique, but our people too.
In short, we want you to bring your whole self to workGood Luck
INDHP
More jobs from Away Resorts
-
Accommodation Assistant
Colchester, United Kingdom - 1 week ago
-
Food & Beverage Assistant
Louth, United Kingdom - 1 week ago
-
Holiday Home Sales Advisor
Newquay, United Kingdom - 3 weeks ago
-
Security Assistant
Tattershall, United Kingdom - 1 day ago
-
Park Services Assistant
Rhyl, United Kingdom - 1 week ago
-
Food and Beverage Supervisor
Salcombe, United Kingdom - 1 week ago